Cancellation Policy

Cancellation Terms & Conditions

Each guest’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our guests receive the level of service and professionalism that they deserve when they book with us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cavana Spa. This policy is not applicable to any information collected offline or via channels other than this website.

Cancellations & Our Policies

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our service providers and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled spa and salon appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Should one of your scheduled appointments be a Facial Consultation, a cancellation fee of $100 will be charged. Charges will be automatically billed to the credit card on file and/or redeemed from credit or gift card on file.

For guests who have reserved a spa package or for group bookings (2 or more guests), extra time and preparation is needed to make sure we have the space and amenities needed to make sure your time with us is one you’ll always remember fondly. For these services we require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest. Charges will be automatically billed to the credit card on file and/or redeemed from credit or gift card on file.

Cancellation in Medical Department with Nurse and/or Medical Aesthetician

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of $100. This includes missed appointments (no shows). Charges will be automatically billed to the credit card on file and/or redeemed from credit or gift card on file.

We understand that you have a busy schedule and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no show” and you will be changed 50% of the service total.

Agreement

By booking an appointment with Cavana Ridge, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.